31266 Introduction To Information Systems First Assignment, Autumn 2015
Marks 25%
Objective 1,2,3,4,5
Graduate Attribute A1, A2, B1, D1, E1
Hard and Soft copy
Submission date 30th March 2015 (at the beginning of Monday Tutorials)
31st March 2015 (at the beginning of Tuesday Tutorials)
Approximately hours required 20 hours vary depending on the student’s language proficiency, skills and academic abilities
Assignment Type Individual
Minimum length 1500-2200 words (excluding references, attached article pages, and title pages) with the word ranges for each report clearly specified
Referencing Harvard Referencing Style.
Format Time New Roman, Font Size 12, 1.5 line spacing
Penalty for late submission 5% penalty of the maximum possible mark (not the student’s achieved mark) per offence
Backup Students need to keep multiple backups as non-submission or late submission due to lost or corrupt files will attract penalties as detailed in the subject outline
Important Submission Instructions:

  1. It is compulsory for students to submit a softcopy of their assessment to Turnitin (via UTSOnline) due on 30th & 31st March (Turnitin will be opened one week ahead of the due day)
  2. Print the answers and append the FEIT assignment coverpage. Staple it once at the top left side, and submit the hardcopy to their tutor at the beginning of the class time. No plastic sleeves/folders are required. Students need to make sure they also keep multiple backups in their possession, in the event that they need to resubmit. Students need to apply the following format in naming the assignment 1 report in a single file when they submit to Turnitin:
    • Tutor’s name+tutorial lab no+ student first name + student number + Assg1
    • For example, the tutor called Mary and the student called Teac, with the following student ID: 12345678 will have the following naming for their assignment 1 file: Marylab1Teac12345678Assg1
  3. Assessments that do not comply with the submission instructions will attract immediate 5% penalty of the maximum possible mark(not the student’s achieved mark) per offence.
  4. Any issues effecting timely submission should be raised with the subject coordinator well in advance of the submission due date and time. Assistance: To maintain assessment process equity and fairness, the instructors will not comment on students output prior to submission. The instructors may be able to provide generic advice on theoretical issues, structure, and expectations. Students are advised to raise any generic questions with the lecturer and tutors during class time so that answers are provided to all students in an equitable and transparent manner. Students having difficulties with their comprehension
    and writing should seek immediate assistance from university support services such as HELPS well in advance of the due date. The instructors shall endeavour to return marked assessment and provide verbal and written feedback during class time within two teaching weeks of assessment
    Plagiarism and Academic Misconduct
    Plagiarism means representing the creative work of another as your own original work without appropriate acknowledgement of the author of the work or the source. The need to acknowledge the work of another arises out of a set of rights provided for in the Copyright Act 1968 known as ‘moral rights’. These include the right to attribution and the right to object to derogatory treatment of the work. Advice on what constitutes plagiarism, how to avoid plagiarism, and how to reference is available here: Students are directed to adequately refer to any material they use, not to share their work with others, and not to leave their work on common storage media that others could retrieve with or without their knowledge or consent. Students should therefore take full responsibility of their work as copying and plagiarism with or without their knowledge or consent still attracts severe penalties.
    Students are NOT to re-use the work of other students from earlier semesters. Students are also NOT to copy or re-use any material they or any of their group members have submitted as an assignment or report in previous semesters in this subject or any other subject.
    You are an Information Systems manager of a medical consulting company in Sydney, Australia. Your client, Greenland Health Group in Malaysia, has asked you to re-develop a medical management system in their medical department. In Greenland medical department, there are many small integrated healthcare systems, which include several hospitals, a network of physicians and specialists, and outpatient clinics with high volume of patients. The Chief Medical Officer (CMO) of Greenland Health Group has asked you to improve the organization’s medical management systems, such as disease management and case management systems, and track the outcomes and costs of care to help manage patients with chronic diseases, such as heart diseases, diabetics and kidney diseases.
    Greenland Health Group currently has a case management system and a disease management system to record patients with chronic diseases. For the case management system, it is used for recording patients’ medical consultation history such as medical appointment with doctors and the follow up care after treatment by regular telephone conferences between patients and health providers. In addition, patients required for lab tests and prescriptions at hospitals are also recorded. For the disease management system, it is used to update various types of illness or chronic diseases such as heart or kidney diseases, diabetics, lung disease etc.
    A serious problem in the case management and disease management is data and information inconsistency. Doctors find it difficult to conduct a diagnosis with patients accurately due to two systems showing two kinds of patient’s medical information, which is very confusing. In the case management system, patients see one doctor or more and all both systems have patients’ home addresses, email addresses, and telephone numbers however, they are inconsistent. The other serious problem is the systems fail to notify patients to follow up medical treatments. Doctors have no idea whether the patient has completed the treatment successfully as in the case management system there is no update on the section of treatment completed. The restrictive access of patient files by doctors on these systems disadvantages to them. These systems can only be accessed by case managers and disease managers in a database created by the Information Systems department.
    The other constraint on environment is that hospitals are using a different system which is called the Electronic Medical Record (EMR) System. The purpose of an EMR system is to record patients admitted to hospitals. This system is not in the doctor offices. Though the Information Systems department provides an inventory report that lists of patients with chronic diseases who have been seen in the emergency room and who have been hospitalized, there has been a big complaint from the hospital Ward section that no vacancy beds in the hospital can be made available especially on Saturday and Sunday. Additionally, the finance department has troubled to tally their claim reports because of different sources such as the providers, doctor offices, hospitals, lab and pharmacies that are not within the integrated healthcare system.
    You would like to develop a new system to track and manage the information and data that is available and identify any other useful sources of data to help manage patients with chronic diseases. You are interested in how doctor offices, hospitals, health plans, and pharmacies can also participate in this tracking system, in order to improve medical management strategies, communication, continuity of care, and reduce costs for these patients. The CMO has requested the development and tracking of performance indicators to help track progress toward goals and monitor the outcomes of patients with chronic diseases. Before you submit a MIS proposal with recommendations for program improvements, an action plan is needed. The first step you must do is to conduct an analysis of current systems behaviour and identify data and information for the new integrated system. You also want to know who needs to be involved in the process of implementing the medical health system.
  5. Create TWO bad behavior of Case and Disease Management systems scenarios and explain each in detail? (4 marks)
  6. Assuming you are going to develop a new tracking system, draw and explain a rich picture showing stakeholders who will be affected by the new tracking system (2 marks).
  7. Justify your stakeholder analysis matrix for finding benefit and value on the new tracking system (2 marks)
  8. Construct a swim lane diagram for the new tracking system. (2 marks)
  9. What possible Information System challenges are they for developing the tracking system for doctors and hospital staff? For each, explain how these challenges can be overcome. (4 marks)
  10. Discuss the kind of Information System reports hospital staff and doctors need from the new tracking system. (2 marks)
  11. How can case managers and disease managers improve their collaboration and communication with doctors and health providers to ensure the health service is well utilized and the health cost and quality of care is sustainable? (3 marks)
  12. Draw and explain a network type and its components needed to develop the new tracking system? (2 marks)
  13. How can the patient communication be improved with a new tracking system? For example, how can you reach patients who do not have valid addresses or telephone contact information? (2 marks)
  14. Correct report format and appropriate Harvard referencing style (2 marks)

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