UNIT 3 SURVEY OF HEALTHCARE MANAGEMENT DB Response 1.
50 words response classmate main post
Patti Barnett 50words response to classmate main post using you own words With the expansion of New Beginnings Women’s Health and Birth Center comes the necessity to hire new employees. A management meeting has been scheduled to discuss a hiring plan. We need to discuss what establishes quality for the employees in a healthcare organization and why those factors are so vital to staff quality. New Beginnings’ has grown to be quite reputable for their outstanding service and employee retention. This is due to their high commitment to being customer and employee focused. Their management team is designed to help others; they provide sufficient supplies, ongoing training programs, teamwork, and goals that coincide with their mission and vision. They also keep their employees well-informed and the employees are encouraged to make suggestions. Some of those suggestions, as well as certain behaviors are rewarded through the rewards program (Myron D. Fottler, 2011). New Beginnings is also known for its diversity, employee empowerment, and motivation. These factors are critical to employee satisfaction because they assist the employees in providing quality care (Fottler2, 2012). The employees demonstrate more care and pride in their work and are not afraid to involve themselves with a patient or family member. The empowerment programs allow the employees to make decisions without the fear of being micromanaged because they know they are trusted. They also know that their hard work is appreciated through the rewards programs. References Fottler2. (2012). Part II: The Service Staff; Staffing for Customer Service. In R. C. Myron D Fottler, Achieving Service Excellence: Strategies for Healthcare (2nd ed., pp. 131-158). Chicago: Health Administration Press. Retrieved October 21, 2013, from Retreived from http://wow.coursesmart.com/9781567935202/?CSTenantKey=aiuniv&spid= Myron D. Fottler, R. C. (2011). Part I: The Service Strategy. In…