Technology for Civic Engagement

Civic Technology has attracted much attention and investment in recent years to realize the potential of ICT in creating opportunities for citizen engagement in democratic processes, such as policy-making, public sector innovation, and participatory budgeting. In this review, we study what technologies have been proposed and evaluated in academic literature to foster such overarching objective. We focus our exploration on how civic technology can be useful in facilitating processes for the collaborative creation of solutions for social issues and innovations for public services, or in more simple terms, facilitating social innovation. Our goal is to provide researchers, designers, and practitioners, a starting point to understand the academic state of the art and the existing opportunities for ICT in democracy.

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