Strategic IS Planning for the Hospital ED…

Strategic IS Planning for the Hospital ED….

Strategic IS Planning for the Hospital ED
Introduction
Synopsis:This is a complex situation in an organization that has had a difficult history (e.g., mismanagement, nurses’ strike, low patient satisfaction, problems in the ED-lifeline to the hospital).
Newcastle lacks well-defined organizational and IT strategies. The ED has a unique set of challenges, and it serves as the lifeline to hospital admissions, with over half of all admissions entering through the ED.
Patient satisfaction in the ED is low, patients complain of long waits, physicians have been resistant to change, and the data available within the ED to track performance measures has been either unreliable or non-existent. (Pages 603 through 606, Wager, Lee, and Glaser text)
This case study illustrates a real challenge faced by many hospitals. There are a number of underlying factors that contribute to the perception
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Strategic IS Planning for the Hospital ED Introduction Synopsis: This is a complex situation in an organization that has had a difficult history (e.g., mismanagement, nurses’ strike, low patient satisfaction, problems in the ED-lifeline to the hospital). Newcastle lacks well-defined organizational and IT strategies. The ED has a unique set of challenges, and it serves as the lifeline to hospital admissions, with over half of all admissions entering through the ED. Patient satisfaction in the ED is low, patients complain of long waits, physicians have been resistant to change, and the data available within the ED to track performance measures has been either unreliable or non-existent. (Pages 603 through 606, Wager, Lee, and Glaser text) This case study illustrates a real challenge faced by many hospitals. There are a number of underlying factors that contribute to the perception of poor quality. Some of these issues are captured within the case and will need to be carefully examined. Directions The students are expected to carefully read the assigned case study, then thoroughly and explicitly address each component of the corresponding case study questions, which are located on located on page 606 of the Wager, Lee, and Glaser text. The responses should reflect higher level cognitive processing (analysis, synthesis, and evaluation), which is essential for someone being prepared to serve in an operational capacity within the healthcare and related industry. There is no minimum number of references that need to be utilized to support the completion of this assignment; however, it is generally understood that any good case analysis will incorporate the appropriate quality and quantity of outside sources to support any suppositions and recommendations. The submission will not exceed four (4) pages in length, excluding the title and references page. The document must adhere to the APA writing style. The case is attached in the pic.

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Strategic IS Planning for the Hospital ED…

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